Welcome to Jason’s Video Games Source — a video game platform featuring a game database, achievements, social functions, forums, gameplay videos, reviews, guides, livestream content, membership perks, and more. If something is not working correctly, this page will help you solve the most common issues quickly.
If you still need help after reading this page, please use the Contact Me page on the website.
Quick Fixes (Try These First)
Most website issues can be solved in under 2 minutes.
1. Refresh the Page Sometimes pages or videos fail to load correctly.
- Windows: Ctrl + F5
- Mac: Command + Shift + R
- Mobile: Pull down to refresh or reopen the page
2. Clear Browser Cache Your browser may be loading an old version of the page. Clear cached images/files and temporary website data, then revisit the site.
3. Clear Cookies for This Website Cookies help with logins and memberships. If login or membership features act strange, clear cookies for jasonsvideogamessource.com only and sign in again.
4. Turn Off Ad Blockers / Script Blockers Some site features, videos, memberships, menus, and embedded content may not work if blockers are active. Try disabling ad blockers, pop-up blockers, script blockers, and privacy extensions, then reload the page.
5. Try Another Browser Best options: Google Chrome, Microsoft Edge, Firefox, Safari (Apple devices). If one browser has issues, another may work better.
Browser Compatibility Help
Chrome / Edge — Usually best for modern websites, video playback, memberships, and embedded content.
Firefox — Strong browser, but some extensions can block site features.
Safari (iPhone / Mac) — May aggressively block cookies or autoplay video. Allow cookies and disable Private Relay / strict tracking temporarily if issues occur.
Brave Browser — Brave Shields may block videos, membership tools, embedded media, and ads. Turn Shields off for the website if needed.
Game Database Help
JVGS features a searchable database of 160,000+ video games, updated nightly with new titles.
Can’t find a game?
- Use the search bar at the top of the Games page
- Filter by genre, platform, or release year
- Sort by Trending, Upcoming, A-Z, or Oldest
- New games are added automatically — check back if a title is missing
Game page missing a trailer or screenshots?
- Trailers and screenshots are fetched automatically from IGDB
- Some older or obscure titles may not have media available
- This data is updated regularly so check back soon
Game information looks incomplete?
- Basic info (title, platform, genre, release date) is sourced from IGDB
- Some entries may have limited data depending on availability
New Releases & Upcoming Games
- Visit the New Releases page to see recently released games
- Visit the Upcoming Games page to browse and search for future releases
- Both pages update automatically as new data is added
Membership Help
I Joined But Don’t See Access
- Log out and log back in
- Refresh the page
- Wait a few minutes for access to sync
Payment Went Through But No Benefits Use the Contact page and include your email, username, approximate purchase time, and what plan you joined.
I Forgot My Password Use the password reset link on the login page. Check spam/junk folders for reset emails.
Social Login (Google, Discord, Reddit, X/Twitter) JVGS supports signing in with your existing social accounts. If social login fails, make sure pop-ups are not blocked, try clearing cookies and retrying, or use the Contact page if the issue persists.
Login Problems
Page Keeps Logging Me Out Usually cookies are blocked. Enable cookies, site data, and the Remember Me option if available.
Login Loop / Redirect Loop
- Clear cookies for the site
- Disable VPN temporarily
- Refresh browser and retry login
My Games & Game Tracking Help
JVGS members can track games across five statuses: Playing, Completed, Backlog, Dropped, and Wishlist.
My tracked games aren’t saving
- Make sure you are logged in
- Try a hard refresh (Ctrl+F5 / Command+Shift+R)
- Disable browser extensions and retry
Star ratings not saving
- You must be logged in to rate games
- Try a different browser if the issue persists
My games list is empty after logging in
- Clear cookies and log back in
- If the problem continues use the Contact page
Forums Help
JVGS has a community forum where members can discuss games, share reviews, promote their content, and connect with other gamers.
Forum boards available:
- General Gaming — all gaming discussion
- What Are You Playing? — share your current rotation
- Game Reviews & Recommendations — reviews and suggestions
- Platform Talk — PlayStation, Xbox, PC, Nintendo and more
- Off-Topic Lounge — non-gaming chat
- Creator’s Corner — promote your channel or stream
- Site Announcements — official JVGS news
Forum post won’t submit
- Make sure you are logged in — you must be a registered member to post
- Avoid using unsupported special characters or symbols
- Try a different browser if the issue persists
Can’t find my forum profile?
- Click Forums in the top navigation then Forum Profile under your account
- Your forum profile shows your posts, activity, and subscriptions
Forum notifications not working
- Check your subscription settings inside your Forum Profile
- Make sure your browser allows notifications from the site
I was banned or warned
- Check your forum profile for any notices
- If you believe it was an error use the Contact page
Community & Social Features Help
JVGS includes leaderboards, following, profiles, reviews, game lists, notifications, and forums.
Leaderboard not showing my score
- Make sure you have not opted out of the leaderboard (check My Games page settings)
- Leaderboard updates may take a few minutes
I can’t follow another member
- You must be logged in to follow members
- Visit their profile page and click Follow
Notifications not working
- Check your notification preferences on the My Games page
- Make sure your browser allows notifications from the site
Review won’t post
- Make sure you are logged in
- Check that your review meets minimum length requirements
- Disable browser extensions and retry
Achievements & Badges Help
JVGS awards badges for gaming milestones and activity on the site.
My badges aren’t updating
- Badge progress updates automatically based on your tracked games
- Try logging out and back in to refresh your profile
- Some badges require completing specific actions — check the badge description
Badge progress seems wrong
- Make sure your games are saved with the correct status (e.g. Completed)
- Progress recalculates when you update your game list
Video Playback Help
Video Won’t Start — Refresh the page, wait 10 seconds, disable ad blocker, update browser, check internet connection.
Video Buffers / Freezes — Lower video quality, close other apps/tabs, restart router, use Wi-Fi instead of weak mobile signal.
Black Screen / Blank Player — Usually caused by a browser extension conflict, old browser version, or blocked scripts. Try Incognito / Private mode.
Mobile Device Help
Site Looks Strange on Phone — Rotate phone, refresh page, close and reopen browser, update browser app.
Buttons Hard to Tap — Zoom in slightly or use landscape mode.
iPhone Video Issues — Safari may pause autoplay media. Tap play manually.
Slow Website Help
To improve speed: close extra tabs, restart browser, disable heavy extensions, use an updated browser, check internet speed, and retry during off-peak hours.
Missing Images / Broken Layout
- Hard refresh the page
- Clear cache
- Disable extensions
- Try another browser
Audio Problems
No Sound — Check device volume, browser tab mute, Bluetooth headphones, and video player volume.
Security Tips
- Only sign in on the official site
- Keep passwords private
- Use strong passwords
- Ignore fake impersonator pages
- Never share payment details by email
Recommended Browsers
For the best experience: Chrome, Edge, Firefox, Safari (updated).
Still Need Help?
Please use the Contact Me page and include:
- Device (PC / iPhone / Android / Mac)
- Browser name
- What page had the issue
- Screenshot if possible
- What happened
- What you already tried
This helps solve problems faster. Thank you for visiting Jason’s Video Games Source and supporting independent gaming content, videos, reviews, and memberships.